Testimonials

Tell ServiceMaster is a unique program designed to measure customer satisfaction and help improve customer loyalty.  We use this program to survey customers at the end of every job and then use the results to improve our service, train our employees and ensure that our customers are satisfied with the work we perform. Customers consistently give our residential and commercial disaster restoration work high scores. Here are a few of their comments:

  • “I was very impressed with your crew chief, Donna. Initially I was concerned about leaving the house unattended, but after a few days, I was comfortable with a lock box on the door. Donna is a hard worker and is very knowledgeable about your business. She, along with her co-workers, are great advertising for your Syracuse group. John was very responsive and dedicated as well. I was apprehensive, but all your employees made a stressful situation easier on us. Please thank them all for us.” – Mary Jane, Rome NY

  • “The guys were great, I even called there boss and told him what a wonderful bunch of guys they were.” – Natalie, Central Square NY

  • “I have nothing but good things to day about your company. I felt with John Brooks he is a very big asset to your company. In my time of need he was very very helpful.” Sandra, Liverpool NY

  • “When I would come out to see Donna and Tim they would walk me through my shoppe and show me what they were cleaning and what they just finished. Also explained how they work and place things so nothing would get broken. They really have a wonderful system. When they finished a room it was set up so lovely, and all I could say was OMG and smile. Thank you so much for being a wonderful hard working crew.”   - Kathleen, Syracuse NY

  • “From the first contact by David, the coordinator, to the specialists that worked on the problem, it was evident they were professional and knew their business. Further, they were courteous, and answered all my questions patiently, reassuring me that everything would be made right, and I could call anytime with questions. I had to call back as my wife noticed an odor still lingering, and David came right out, checked it out and left equipment to solve the problem. We just felt well taken care of, and that we could trust you. Your employees most certainly represent you in a very positive manner. I would recommend you to anyone that has the type of problems that you specialize in.” - Thank you, James – Syracuse, NY

  • “The staff was extremely friendly, professional and thorough. Kept their items neat and tidy and worked around our employees very easily.” – Jim, Syracuse NY

  • “The service was fast and the employees were very presentable and explained everything that they were doing. All my questions were answered quickly and thoroughly. The employees went out of their way to help me in my time of need. I would highly recommend this service.” – Steve, Utica NY

  • “Your restoration services were wonderful. Dave Jones came out to our home within an hour of our initial call for help and took charge of the situation. By the end of the day, all wet and damaged materials had been removed and fans and dehumidifiers were on to begin the drying process. Dave and his team were diligent, neat, courteous, professional and helped us move from "disaster" to the road to recovery. We commend them for the care that they took of us and our home.” -  Tom, Syracuse, NY